ITIL 4-aligned expertise
We specialise in designing, implementing and optimising ITIL 4 frameworks from Guiding Principles through to practices, with a focus on real-world outcomes rather than theoretical compliance.
About ITIL.ie
Operational excellence through human-centred ITSM.
We help organisations unlock the full potential of ITIL 4 by embedding structured, scalable and people-first service management capabilities that support agility, clarity and lasting impact.
Our multidisciplinary team combines deep service management knowledge with technical and cultural insight, helping clients move beyond static process thinking and build modern, value-focused service ecosystems.
Tailored and practical
We do not sell templates. We co-create scalable solutions that align with your team structures, delivery models and tooling environment, whether Agile, DevOps, hybrid or traditional ITSM.
Human-centred
From leadership coaching to team enablement, we help embed ITIL 4 as a lived mindset that is adaptive, practical and useful for people doing the work.
Scalable and responsive
Whether you are launching your first service desk or redesigning enterprise-wide ITSM, we match your pace, capability and ambition with support that flexes as you evolve.
Executive leadership
Mojtaba “Moji” Akbari
With more than 17 years of experience across compliance, audit and risk, Moji brings a calm, structured approach to service transformation and governance. He is best known for translating complex frameworks into practical operating models that teams can live with.
A trusted advisor across regulated and fast-moving environments, he supports organisations as they build service disciplines that stand up to scrutiny while still enabling better delivery outcomes.
Governance
Audit readiness
Operational resilience
Our philosophy
At ITIL.ie, we deliver structured service transformation with a human touch. We simplify complexity, cut through legacy barriers, and give teams the frameworks, habits and tools to deliver meaningful value again and again. From demand to delivery, we help organisations move from reactive support to proactive, measurable and integrated service leadership.